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If you are attempting to schedule on behalf of a student (e.g., parent, friend) **please email [dos@american.edu](mailto:dos@american.edu);** requests by third parties will be redirect to the above email address.
**Modality:** The DOS team will schedule appointments by Zoom or phone. A Zoom link will be sent to you prior to your appointment.
**Continuity:** If you previously worked with a DOS team member, please schedule with them.
**Privacy:** To keep your records confidential, and for appointment reminders, you must enter your **AU email** in the *email* field.
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If you are responding to a DOS request, select an appointment **with the person who sent your letter.**